The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". This cookie is set by GDPR Cookie Consent plugin. These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly. As a contributing editor at Harvard Business Review, she writes on a range of topics, including interpersonal dynamics, communicating ideas, leading and influencing people, and building your career. Her latest book, HBR Guide to Dealing with Conflict, is a how-to guide for navigating uncomfortable situations at work. Meet Amy GalloĪmy Gallo is an author and speaker who transforms complex ideas into practical advice. This book is full of helpful advice (and sample language!) on how to navigate high-stakes conversations and make sure you feel safe doing so. Grenny is one of my go-to experts on all things related to difficult conversations. Book 5: Crucial Conversations Tools for Talking When Stakes Are Highīy Kerry Patterson, Joseph Grenny, Ron McMillan and Al Switzler Hamilton’s description of the three perspectives you have to take in order to resolve a conflict is enormously helpful. This book is mindfulness meets Getting to Yes (Fisher and Ury’s classic on negotiation). Book 4: Everything Is Workable: A Zen Approach to Conflict Resolution But this book gives practical advice on how to address rudeness at the office and how to thrive despite it. Porath’s research on how and why we’ve gotten meaner to each other at work can be depressing for sure. Book 3: Mastering Civility: A Manifesto for the Workplace ![]() Chapter 9 on resolving tensions with co-workers includes her straightforward five-step process for talking to a colleague about even the stickiest subjects. Webb is brilliant at translating dry management research in behavioral economics, psychology and neuroscience into practical advice about everything from setting priorities to being creative. Book 2: How to Have a Good Day: Harness the Power of Behavioral Science to Transform Your Working Life This book from psychologist Susan David explores how to unhook from the stories we tell ourselves about our feelings and use emotions to align with our values. You can’t tackle difficult issues at work without dealing with your emotions. (If you haven’t heard my interview with her, check it out here.) Be sure to follow her on Twitter AmyEGallo. I’m thrilled that she is my guest blogger today, sharing her five essential books for having difficult conversations. ![]() She also runs workshops on conflict and managing conflict more successfully, so this is a woman who knows what she’s talking about. Amy is the author of the HBR Guide to Dealing With Conflict, a practical, useful book and a contributing editor at Harvard Business Review.
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